Listen to the HealthLeaders webinar as Robert Boos, Centra Health, Maria Brisueno-Burnett, MedStar Health System, and Mikky Franklin, Knowtion Health share the mounting risks and revenue impacts posed by today's complex reimbursement landscape.
As denials become more complex and resource-intensive, revenue cycle leaders must make strategic decisions about where to focus their teams and how to respond to evolving payer requirements. In this HealthLeaders webinar, Robert Boos of Centra Health, Maria Brisueno-Burnett of MedStar Health System, and Mikky Franklin of Knowtion Health share strategies for prioritizing denials, navigating payer appeal processes, addressing COB and patient information challenges, and using technology to improve efficiency and reimbursement.
3 Things You’ll Learn
- How to prioritize denials more strategically. Understand how claim value, payer appeal processes and the resources required for resolution can help determine where to focus your team’s efforts.
- How to address COB and patient information challenges. Learn approaches for obtaining missing information and engaging patients—including insurance discovery, skip tracing, multichannel outreach, patient portals and three-way calls with patients and payers.
- How technology can support your denial strategy. Hear how automation, machine learning, conversational AI and generative AI can help streamline work, support payer follow-up and assist with more complex denial and appeal activities.
One Tip: Match your resources to the work. Use technology and automation where they can efficiently handle repeatable tasks, while focusing specialized staff and expertise on complex, high-value claims and payer escalations that require greater intervention.
Want to strengthen your approach to COB and patient involvement denials? Explore how Knowtion Health helps health systems navigate complex COB and patient information issues, advocate for patients and move stalled claims toward resolution.
Explore Knowtion Health’s COB & Patient Involvement Denials solution →
